We mystery-shop your restaurant's phone with AI — calling as a real catering customer — and send you a scored breakdown showing every place revenue is leaking out of your business.
We call your restaurant within 24 hours. You get a scored report.
No software to install. No meeting to schedule. Just real insight into how your team handles catering calls.
Our AI places a realistic catering inquiry — menu questions, pricing, delivery, headcount. Sounds like a genuine customer because it is one.
The call is transcribed and analyzed on 10 revenue-critical factors: response time, upselling, lead capture, follow-up, online ordering, and more.
A personalized report lands in your inbox within 24 hours — every leak identified, quantified, and prioritized by dollar impact.
Most owners have no idea these are happening. Here's what our mystery shops typically uncover.
30% of catering calls during business hours go to voicemail. Each is a lost order worth $500–$5,000.
Leads that aren't contacted within 5 minutes are 9× less likely to convert. Most caterers take hours.
Staff takes a message but never captures the caller's email or phone. The lead vanishes.
Staff quotes a price and stops. No add-ons, no package upgrades, no suggestions that could double the order.
The call ends and nobody reaches back out. The prospect books whoever calls them first — a competitor.
Nobody mentions your website's ordering page. Or you're paying third-party fees on orders you could process yourself.
Every mystery shop produces a clear, scored breakdown — not vague notes. You see exactly what's broken and what it's costing you.
Every call rated on response time, professionalism, upselling, lead capture, follow-up, and more.
Each leak quantified — see the actual monthly revenue you're leaving on the table.
Read the actual call word-for-word. You'll hear exactly what your customers experience.
Prioritized recommendations — what to fix first for the biggest revenue impact.
The most common reaction after seeing their first mystery shop report.
"We were missing nearly a third of our catering calls during the lunch rush. The mystery shop made it impossible to ignore. Fixed it in a week."
"Nobody on my team was writing down callback numbers. We were losing leads we'd already won. This report was a wake-up call."
"I thought our phone handling was fine. Seeing the actual transcript of a lost $3,000 corporate order changed everything about how we train."
Find out exactly what's slipping through the cracks. Free, no obligation, results in 24 hours.
Get My Free Mystery Shop